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Blog - Stuart Macgregor

The role of Enterprise Architecture in Platform 3.0 transformation

The role of Enterprise Architecture in Platform 3.0 transformation
Wednesday, 13 July, 2016 - 11:15 - Stuart Macgregor
A new and exciting Platform 3.0 architectural reality is emerging. It’s composed of micro-services and platforms that are combined in radical new ways to serve point-in-time needs. Our transition to the highly-connected realm of Platform 3.0 will radically disrupt the way that we approach Enterprise Architecture (EA).


EA Insights Enable Competitive Advantage

EA Insights Enable Competitive Advantage
Tuesday, 21 June, 2016 - 08:09 - Stuart Macgregor
EA helps to create the structures that will thrust customer-centricity to the forefront of all business decision-making. Because so few organisations fully leverage the power of EA, those financial services firms that do get it right, have a tremendous competitive advantage over their peers – who continue struggle away in disjointed silos, bondaged in unnecessary red tape.


Unleashing Digital Transformation through EA

Unleashing Digital Transformation through EA
Tuesday, 7 June, 2016 - 09:49 - Stuart Macgregor
Unless generating higher levels of profitability, better customer retention or improved customer acquisition, any customer service effort is going to be in vain. In essence, the firm’s architecture needs to enable the flow of information and investment of resources to the markets, segments, demographics and regions that offer the most profitable opportunities at any given time.


Making Sense of the Customer Journey

Making Sense of the Customer Journey
Wednesday, 1 June, 2016 - 09:23 - Stuart Macgregor
To survive the onslaught from advancing attackers to the financial services industry, we advocate ‘outside-in thinking’ – working backwards from the customer frontline (designing the experiences that customers will love) – and then plotting the internal processes that support the customer experience vision.


The Power of the Modern Customer

The Power of the Modern Customer
Tuesday, 24 May, 2016 - 07:51 - Stuart Macgregor
The harsh reality is that financial companies have fallen out of touch with customer needs. These disruptors have arrived to serve an unmet need. In the era of the modern-day customer, more demanding and empowered than that of decades ago, should banks still be rolling out vanilla services like cheque accounts, credit cards, and rewards programmes?


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Avoiding Perils to EA


In this series we examine the most common reasons that Enterprise Architecture fails, and provide practical guidance on how to avoid these pitfalls. We look at the Chief Architect and the core EA team; the organisational positioning of the EA function; the concept of ‘Ivory Towers’; EA’s vision, strategy and direction; executive sponsorship; collaboration; and finally the areas of EA tools, processes and content.

Customer Experience and Transformation in Financial Services


In this series, we’ll apply an Enterprise Architecture lens to McKinsey’s ‘10 timeless tests’ from its ‘Banking on customer centricity’ white paper’ – a litmus test for an organisation’s customer experience qualities.

Kotter's eight-stage journey


A series of articles that looks at John Kotter's eight stages of change management, and explores his timeless blueprint for effective change leadership. These change management principles can gel with an enterprise architecture (EA) roadmap to achieve business transformation.